Why there is an error message where Adobe Sign widget supposed to be?

  • Profile Image
    Asked on May 22, 2017 at 09:46 AM

    It seems that the adobe signature widget is resetting itself?

    W have had feedback that people are unable to sign the form as the Widget Needs Updating - See screenshot below



  • Profile Image
    Answered on May 22, 2017 at 11:55 AM

    We're sorry for the inconvenience.

    I cloned your form and tested on my end, but I wasn't able to replicate this issue. Could you please try updating the widget and make sure that it is authenticated, here is how to do that:

    1) Click the widget settings button:

    2) Make sure that the Widget is authenticated:

    3) Or you can click Re-Authenticate:

    4) And click Update widget:

    Please let us know if you still see the same error message.

    Thank you!