Please help to fix the problem of submission

  • Profile Image
    DRDhair
    Asked on May 22, 2017 at 11:25 AM

    Dear Sir,

     

    Because the problem of submission, please help to fix this, because we found that while we submit the form and it load for a long time and no respond,

     

    Best Regards,

    Bowie Watt

  • Profile Image
    david
    Answered on May 22, 2017 at 11:50 AM

    Everything should be fully functional once again.  Let us know if you have any further trouble with forms and we will be happy to have a look.

  • Profile Image
    DRDhair
    Answered on May 22, 2017 at 07:18 PM

    the problem still here ,when i enter the submit column, the status show please wait and not successful to submit the form. please check

     

  • Profile Image
    Chriistian
    Answered on May 22, 2017 at 10:02 PM

    I cloned your form (https://form.jotform.com/50631872708963 ) and I was able to replicate the issue on my end. When I filled out the form and clicked the Submit button, it says "Please wait" and not able to submit the form.

    As per inspecting further the form, it seems that the reason why the problem occurs is because of the insecure images that are used on the form. Please see the console error below:

     

     

    Could you please try to replace the insecure images to secure ones and see if this helps to solve the issue?

    If the issue still persists, please let us know.
    Regards.

  • Profile Image
    DRDhair
    Answered on May 22, 2017 at 10:25 PM

    How can I do for this case? Because this is grist time for this case

  • Profile Image
    DRDhair
    Answered on May 22, 2017 at 10:59 PM

    it is not work for this case, i move the photo .but still have problem,we are no change the from.

     

    all of our form have this issue. 

  • Profile Image
    BJoanna
    Answered on May 23, 2017 at 01:15 AM

    I was able to replicate mentioned issue on my cloned form, even when I removed all image fields from the form. 

    After that I have inspected form settings and I think that form translation is causing this issue. There is only one language. Considering that form is created on English, English should be default language and the you should add second language and translate your form. 

    To resolve your issue delete language that you have set on your form.

    After that follow this guide, to see how to make your form multilingual:

    How to Make your Forms Multilingual

    Here is my cloned form on which I have deleted language that was set and that is now working properly: https://form.jotformpro.com/71421167871961 

    Feel free to test it and clone it

    Please do the same on your other forms, if you have the same issue on them as well.

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image
    DRDhair
    Answered on May 23, 2017 at 01:39 AM

    is ok now, thank you for your help