What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please help to fix the problem of submission

    Asked by DRDhair on May 22, 2017 at 11:25 AM

    Dear Sir,


    Because the problem of submission, please help to fix this, because we found that while we submit the form and it load for a long time and no respond,


    Best Regards,

    Bowie Watt

    Page URL:

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    JotForm Support

    Answered by david on May 22, 2017 at 11:50 AM

    Everything should be fully functional once again.  Let us know if you have any further trouble with forms and we will be happy to have a look.

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    Answered by DRDhair on May 22, 2017 at 07:18 PM

    the problem still here ,when i enter the submit column, the status show please wait and not successful to submit the form. please check


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    JotForm Support

    Answered by Chriistian on May 22, 2017 at 10:02 PM

    I cloned your form (https://form.jotform.com/50631872708963 ) and I was able to replicate the issue on my end. When I filled out the form and clicked the Submit button, it says "Please wait" and not able to submit the form.

    As per inspecting further the form, it seems that the reason why the problem occurs is because of the insecure images that are used on the form. Please see the console error below:



    Could you please try to replace the insecure images to secure ones and see if this helps to solve the issue?

    If the issue still persists, please let us know.

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    Answered by DRDhair on May 22, 2017 at 10:25 PM

    How can I do for this case? Because this is grist time for this case

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    Answered by DRDhair on May 22, 2017 at 10:59 PM

    it is not work for this case, i move the photo .but still have problem,we are no change the from.


    all of our form have this issue. 

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    JotForm Support

    Answered by BJoanna on May 23, 2017 at 01:15 AM

    I was able to replicate mentioned issue on my cloned form, even when I removed all image fields from the form. 

    After that I have inspected form settings and I think that form translation is causing this issue. There is only one language. Considering that form is created on English, English should be default language and the you should add second language and translate your form. 

    To resolve your issue delete language that you have set on your form.

    After that follow this guide, to see how to make your form multilingual:

    How to Make your Forms Multilingual

    Here is my cloned form on which I have deleted language that was set and that is now working properly: https://form.jotformpro.com/71421167871961 

    Feel free to test it and clone it

    Please do the same on your other forms, if you have the same issue on them as well.

    Hope this will help. Let us know if you need further assistance. 

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    Answered by DRDhair on May 23, 2017 at 01:39 AM

    is ok now, thank you for your help