Form not found error - urgent problem

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    FienLeysen
    Asked on May 22, 2017 at 11:30 AM

    Dear Jotform,

     

    When people try to make reservations for my master's performance - the form "Dinsdag 30 mei" for the option "17u15", they get the error message:

    Oops!
    Form not found: 70964982016362

     

    I have repeated the action myself and I get the same error message. Also from different devices.
    Even though the form still clearly exists.
    I need to fix this asap. Any tips and fixes are welcome.
    Please advise!

    Kind regards,

    Fien

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    david
    Answered on May 22, 2017 at 11:55 AM

    Everything should be fully functional once again.  Let us know if you have any further trouble with forms and we will be happy to have a look.

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    FienLeysen
    Answered on May 22, 2017 at 12:38 PM

    Dear David,

    Thank you so much for your quick reply!

    However, the issue has not been resolved.
    I keep getting this error message when submitting a response to the form.
    Both on my laptop and mobile device.

    Please advise.

    Kind regards,

    Fien

  • Profile Image
    david
    Answered on May 22, 2017 at 12:40 PM

    I tested one of your forms and the submission just went through.  As far as I can tell, your forms should be working at this time.

    I cleared your forms cache in case if was a caching issue.  Let us know if you still cannot submit forms and we will look into this further.

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    FienLeysen
    Answered on May 22, 2017 at 12:48 PM

    Ah, after I received your test submission, everything started working again perfectly!

    Thanks so much for clearing this up so quickly.
    I can't begin to tell you how much that means :) 
    I'm getting reservations again for my performance!

    Thank you, David!
    You're a true modern-digital-hero. 
    I sincerely mean that.

    Warm regards,

    Fien