What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Files not transmitting to Dropbox

    Asked by 405media on July 19, 2012 at 06:02 PM

    Noticed my latest form submission didnt send the file attachment to dropbox... my guess is since the attachment was called 1612.pdf and this was the same name as your form name pdf you also send. Is there a way to change the form name submission?

  • Profile Image
    JotForm Support

    Answered by Mike_T on July 19, 2012 at 06:55 PM

    We are sorry for the inconveniences caused.

    You are right, this is caused by the same PDF name.

    You can change mentioned name via our Dropbox integration. Go to Submissions page --> Gear icon --> Manage Integration --> Change Folder Name.

    Duplicate names issue has been already already addressed to our Development Team, but there is no ETA for when it will be fixed.

    Thank you for using our services.