What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    An individual received an error message when submitting a form

    Asked by JeniPierce on May 22, 2017 at 01:12 PM


    Form not found: 71285556689170


    The above is the message that the individual received when trying to submit the form. We've had successful submissions so I'm not sure what is wrong! 

    Page URL:

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    JotForm Support

    Answered by Kiran on May 22, 2017 at 02:36 PM

    Unfortunately, we have experienced a technical glitch with our server and it has been quickly resolved by our backend team. The forms should be working fine by now. Please check and let us know if you experience any further issues. We will be happy to take a look again.