What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is my private key in the encryption settings?

    Asked by amyknottparrish on May 22, 2017 at 01:25 PM

    Help! I cannot figure out my private key. 


    Thank you!!! 



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    JotForm Support

    Answered by Welvin on May 22, 2017 at 02:34 PM

    If you have chosen Jotform to generate a key and then you've downloaded the file, you should have it on your computer. Please search, jotform.key. If you can't find it, you need to disable the encryption and enable it again to get a new key.