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  • Profile Image

    Encrypted Form: JotForm Keys are not working

    Asked by ESpicerdta on May 22, 2017 at 02:20 PM

    I am temporarily using the account for Elizabeth Spicer (Username: Espicerdta), and I am having trouble accessing the submitted documents we have in our account. She has given me her Jotform Keys, I have uploaded it to the account, but I am still not able to view the documents. Can you please assist?

  • Profile Image

    Answered by Sven on May 22, 2017 at 03:26 PM

    Hi,

    Can you please advise what is the error you're getting? I'm assuming you're referring to the encryption keys, unfortunately we don't have any access to the encrypted data so we can't help you much if you have the wrong key or something, but please do let us know what's the error you're getting so we can assist you further.

     

    Thank you!

  • Profile Image

    Answered by ESpicerdta on May 22, 2017 at 03:44 PM
    Hello!
    There is no error but when the option comes up to search for my key, I
    browse for it find it, select the X in the top right corner, but it is not
    allowing me to view the information. Also, when I am trying to view larger
    forms, Jotforms always says "Jotform Not Responding." Not sure why this
    is.
    Warmest Regards,
    Elizabeth Spicer
    General Manager
    Developmental Therapy Associates, Inc
    Durham Clinic
    3514 University Drive, Office #8
    Durham, NC 27707
    919-493-7002 <(919)%20493-7002>
    Cary Clinic
    875 Walnut Street
    Suite 100
    Cary, NC 27511
    919-465-3966
    www.developmentaltherapy.com
    Confidentiality Notice: This e-mail message, including any attachments, is
    for the sole use of the intended recipient(s) and may contain confidential
    and privileged information. Any unauthorized review, use, disclosure or
    distribution is prohibited. If you are not the intended recipient, please
    contact the sender by reply e-mail and destroy all copies of the original
    message
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on May 22, 2017 at 05:36 PM

    I found only one form on your account. And it is not using encryption and doesn't have existing submission data at this time either.

     

    Can you please confirm if this is the form you're having the encryption issue?

     

     

  • Profile Image

    Answered by ESpicerdta on May 22, 2017 at 05:43 PM
    We are not using this form. Our forms have been created through another
    user who shares them with me.
    Forms are shared by amedoff.
    Warmest Regards,
    Elizabeth Spicer
    General Manager
    Developmental Therapy Associates, Inc
    Durham Clinic
    3514 University Drive, Office #8
    Durham, NC 27707
    919-493-7002 <(919)%20493-7002>
    Cary Clinic
    875 Walnut Street
    Suite 100
    Cary, NC 27511
    919-465-3966
    www.developmentaltherapy.com
    Confidentiality Notice: This e-mail message, including any attachments, is
    for the sole use of the intended recipient(s) and may contain confidential
    and privileged information. Any unauthorized review, use, disclosure or
    distribution is prohibited. If you are not the intended recipient, please
    contact the sender by reply e-mail and destroy all copies of the original
    message
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on May 22, 2017 at 09:09 PM

    Could you please do a quick test using a Google Chrome browser? Does it make any difference in Google Chrome?

  • Profile Image

    Answered by ESpicerdta on May 23, 2017 at 09:43 AM
    my key will not work in chrome....when I view the submissions they are
    still encrypted.
    Warmest Regards,
    Elizabeth Spicer
    General Manager
    Developmental Therapy Associates, Inc
    Durham Clinic
    3514 University Drive, Office #8
    Durham, NC 27707
    919-493-7002 <(919)%20493-7002>
    Cary Clinic
    875 Walnut Street
    Suite 100
    Cary, NC 27511
    919-465-3966
    www.developmentaltherapy.com
    Confidentiality Notice: This e-mail message, including any attachments, is
    for the sole use of the intended recipient(s) and may contain confidential
    and privileged information. Any unauthorized review, use, disclosure or
    distribution is prohibited. If you are not the intended recipient, please
    contact the sender by reply e-mail and destroy all copies of the original
    message
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on May 23, 2017 at 11:12 AM

    I know it's a long shot, but did you check with the form owner if he didn't create another encryption key?

    Also, if it is possible, you could share the form to us and we can take a look, you can send the key to support@jotform.com. Just please put in the subject the thread number which is: 1151345.

    You can let us know through this thread when you do.

    Thank you!

  • Profile Image

    Answered by ESpicerdta on May 23, 2017 at 11:43 AM
    Hello!
    Just so I am understanding, you want me to sent the keys, plus a form that
    we cannot open which is encrypted?
    Warmest Regards,
    Elizabeth Spicer
    General Manager
    Developmental Therapy Associates, Inc
    Durham Clinic
    3514 University Drive, Office #8
    Durham, NC 27707
    919-493-7002 <(919)%20493-7002>
    Cary Clinic
    875 Walnut Street
    Suite 100
    Cary, NC 27511
    919-465-3966
    www.developmentaltherapy.com
    Confidentiality Notice: This e-mail message, including any attachments, is
    for the sole use of the intended recipient(s) and may contain confidential
    and privileged information. Any unauthorized review, use, disclosure or
    distribution is prohibited. If you are not the intended recipient, please
    contact the sender by reply e-mail and destroy all copies of the original
    message
    ...
  • Profile Image

    Answered by Sven on May 23, 2017 at 12:53 PM

    Hi Elizabeth, 

    Yes please if you could send those details, but make sure you add the thread number in the subject.

     

    Thank you!

  • Profile Image

    Answered by ESpicerdta on May 23, 2017 at 03:43 PM
    I sent the info you requested.
    Warmest Regards,
    Elizabeth Spicer
    General Manager
    Developmental Therapy Associates, Inc
    Durham Clinic
    3514 University Drive, Office #8
    Durham, NC 27707
    919-493-7002 <(919)%20493-7002>
    Cary Clinic
    875 Walnut Street
    Suite 100
    Cary, NC 27511
    919-465-3966
    www.developmentaltherapy.com
    Confidentiality Notice: This e-mail message, including any attachments, is
    for the sole use of the intended recipient(s) and may contain confidential
    and privileged information. Any unauthorized review, use, disclosure or
    distribution is prohibited. If you are not the intended recipient, please
    contact the sender by reply e-mail and destroy all copies of the original
    message
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on May 23, 2017 at 04:17 PM

    We have received your email with the 'thread # 1151345' subject.

    I have checked your 'Cancellation/ Missed Appointment Policy' and 'Nurse Care Benefits Application' forms using both 'jotform.key' and 'jotform (1).key' keys. I am afraid that mentioned forms are associated with a different key. There is no way to decrypt the data without a correct private key.

    If your colleague is able to see decrypted data it means that a correct private key is internally stored in her browser local storage. It might be possible to get the key from her browser.

    The encryption is an advanced feature. I would like to suggest checking the next articles to find out more information about that option.

    Encrypted Forms and How to Use Them

    Introducing Encrypted Forms: The Ultimate in Online Form Security

  • Profile Image

    Answered by ESpicerdta on May 24, 2017 at 10:43 AM
    Hello Mike!
    The keys I sent you are specific to me and will not open anything related
    to Nurse Care. The keys I sent you will only open the forms which were
    created for us through amedoff's account. I'm trying to share my keys so
    another colleague can have access to view our forms while I am out of the
    office. Is there a way to reset my keys, but from what I read that might
    not be an option.
    How could we try to obtain my keys from my browser local storage?
    Warmest Regards,
    Elizabeth Spicer
    General Manager
    Developmental Therapy Associates, Inc
    Durham Clinic
    3514 University Drive, Office #8
    Durham, NC 27707
    919-493-7002 <(919)%20493-7002>
    Cary Clinic
    875 Walnut Street
    Suite 100
    Cary, NC 27511
    919-465-3966
    www.developmentaltherapy.com
    Confidentiality Notice: This e-mail message, including any attachments, is
    for the sole use of the intended recipient(s) and may contain confidential
    and privileged information. Any unauthorized review, use, disclosure or
    distribution is prohibited. If you are not the intended recipient, please
    contact the sender by reply e-mail and destroy all copies of the original
    message
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on May 24, 2017 at 12:06 PM

    Unfortunately, creating of new keys will work only for submissions from now one.

    It will not work for the old ones. For old submissions, you need the encryption key, and without it, I'm afraid that there is no much we could do. 

    I'm not sure you could do that from the Browser's storage. You should try looking in the default download folder in your computer (on the computer where the key was created) usually it is the Downloads folder. Also, from what I understood you received the key from the account owner right? if you used email or some other transfer method, maybe the key would be there. Just a thought.

    Let us know if you managed to find the correct one.

    Thank you!