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    Free Sub-account user unable to create forms on behalf of the Bronze parent account despite clicking on it in the shared with you section

    Asked by iver56 on May 22, 2017 at 02:47 PM

    I have a Bronze account with 3 sub-users available. I created a sub-user and my additional user can see our shared forms, but I cannot see her forms, and she is not able to create forms for my account under her user with the Jot Form branding removed. We just want different team members to be able to have their own access login, but we all want to be on the same team working on the same forms. Please advise.

     

    Thanks,

    Shelly

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    JotForm Support

    Answered by AIDAN on May 22, 2017 at 04:14 PM

    Upon inspection I found that you have setup one sub-account user so far, and it is in the Free status.

    I confirm that even though your sub-account user clicks on your username in the "Shared with you" section, they are not able to create forms in your account.

    Please note that in the normal use of sub-accounts, the sub-accounts will be able to create forms that belong to the parent account, and so both can view and edit them. We have a guide on how to share forms with a sub-account user here: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-account-User

    I am escalating this issue so that our developers can look into it. You will be notified of any progress via this thread.

    Apologies for any inconvenience.