Do emails resend after editing a submission?

  • artistic12
    Asked on May 22, 2017 at 3:12 PM

    When someone Edits the form, is it supposed to send a new email?

  • Support_Management Jotform Support
    Replied on May 22, 2017 at 4:38 PM

    When you say "someone edits the form" I'm assuming you meant when someone edits a submission. If that's the case then no, by default, emails won't be triggered again.

    You can only resend an Email Notification or Autoresponder if you enabled the SEND ON EDIT option on your email template.

    Do emails resend after editing a submission? Image 1 Screenshot 20

    In case we misunderstood your question, just get back to us with a bit more info and a clearer description of what you're trying to do so we can better assist you.

  • artistic12
    Replied on May 22, 2017 at 4:43 PM
    Yes. When someone edits a submission …
    So I do get emails for some edits…
    How can I get them for all edits?
    Chrisy
    Artistic Cleaners
    facebook.com/artisticcleaners
    www.artisticcleaners.net
    We do House Cleaning! Ask me for a quote!
    ...
  • David JotForm Support
    Replied on May 22, 2017 at 6:50 PM

    As long as "Send on edit" is enabled, there should be an email sent with every edit.  I cloned your form and the option was not enabled as far as I can tell.  Make sure it is for your forms email notification and you should receive the appropriate emails. 

  • artistic12
    Replied on May 23, 2017 at 8:43 AM
    Where do I find the SEND ON EDIT in order to enable it?
    Chrisy
    Artistic Cleaners
    facebook.com/artisticcleaners
    www.artisticcleaners.net
    We do House Cleaning! Ask me for a quote!
    ...
  • candy
    Replied on May 23, 2017 at 10:03 AM

    Dear Chrisy,

    I have checked your form named "GMC BUTLER TRUCK MAINTENANCE FORM". The "Send On Edit" option is already enabled in your form.

    Still, as my colleague Jim_R has already attached a screenshot previously in order to show you where you can find "Send On Edit" option in the email settings, you can find this option under the Advanced tab of the notification email as you can see the screenshot below:

     Do emails resend after editing a submission? Image 1 Screenshot 20

    So that, when your users edit their submission, you will receive an email in order to be notified.

    If you need further clarification, let us know.

    Thanks.