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    Do emails resend after editing a submission?

    Asked by artistic12 on May 22, 2017 at 03:12 PM

    When someone Edits the form, is it supposed to send a new email?

    Page URL:
    https://www.jotform.com/build/70154078636155

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    JotForm Support

    Answered by Jim_R on May 22, 2017 at 04:38 PM

    When you say "someone edits the form" I'm assuming you meant when someone edits a submission. If that's the case then no, by default, emails won't be triggered again.

    You can only resend an Email Notification or Autoresponder if you enabled the SEND ON EDIT option on your email template.

    In case we misunderstood your question, just get back to us with a bit more info and a clearer description of what you're trying to do so we can better assist you.

  • Profile Image

    Answered by artistic12 on May 22, 2017 at 04:43 PM
    Yes. When someone edits a submission …
    So I do get emails for some edits…
    How can I get them for all edits?
    Chrisy
    Artistic Cleaners
    facebook.com/artisticcleaners
    www.artisticcleaners.net
    We do House Cleaning! Ask me for a quote!
    ...
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    JotForm Support

    Answered by david on May 22, 2017 at 06:50 PM

    As long as "Send on edit" is enabled, there should be an email sent with every edit.  I cloned your form and the option was not enabled as far as I can tell.  Make sure it is for your forms email notification and you should receive the appropriate emails. 

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    Answered by artistic12 on May 23, 2017 at 08:43 AM
    Where do I find the SEND ON EDIT in order to enable it?
    Chrisy
    Artistic Cleaners
    facebook.com/artisticcleaners
    www.artisticcleaners.net
    We do House Cleaning! Ask me for a quote!
    ...
  • Profile Image
    JotForm Support

    Answered by candy on May 23, 2017 at 10:03 AM

    Dear Chrisy,

    I have checked your form named "GMC BUTLER TRUCK MAINTENANCE FORM". The "Send On Edit" option is already enabled in your form.

    Still, as my colleague Jim_R has already attached a screenshot previously in order to show you where you can find "Send On Edit" option in the email settings, you can find this option under the Advanced tab of the notification email as you can see the screenshot below:

     

    So that, when your users edit their submission, you will receive an email in order to be notified.

    If you need further clarification, let us know.

    Thanks.