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    How to ensure partially finished form data is saved when user exits to finish later?

    Asked by blittlefield on May 22, 2017 at 03:29 PM

    We have a pretty long form that has 11 page breaks. Most users can't complete all 160 questions in a single instance. Generally when people exit the form window/tab and come back later to finish the questionnaire, their previous data is saved. Some people complain that it is not. How can we ensure that the data is saved?

    I saw a response to this question from 2013 that required a separate form be completed first to record a session ID using an email response and then a link to the primary form URL. I'm hoping their is an easier solution today. But let me know the truth of the matter.  Thx. 

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    JotForm Support

    Answered by Jan on May 22, 2017 at 05:11 PM

    I believe you are referring to the Session method wherein 2 forms will be created. This method is recommended because the data is saved by session URL. Here's the complete guide: https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later.

    The Autofill method saves the data in the browser local storage until the form is submitted. This means that if the user uses a different browser, it will not work. If he/she cleared the browser cache, it will be deleted as well. Here's a guide: https://www.jotform.com/help/227-How-to-Enable-Auto-Fill-on-Forms.

    I recommend the first method. Hope that helps. If you have any questions, let us know. Thank you.

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    Answered by blittlefield on May 22, 2017 at 07:43 PM
    Thank you.
    Bill Littlefield