Has the JotForm database been experiencing down-time

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    Terrie_Leonard
    Asked on May 22, 2017 at 03:54 PM

    I have a customer who is trying to submit their request via the JotForm and upon completing, they are stating they get a blank page along with the message, Error-website is either down or https://www.jotform.com/submissions/50545038928157 has moved to a new website location

     

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    jonathan
    Answered on May 22, 2017 at 05:45 PM

    So far there was no reported downtime for JotForm in the last 24 hours. You can also check the status update using this link .

    Here is the current one http://stats.pingdom.com/p9yo4pogtt5d/416987

    I also checked the form you mentioned and I see it active and available at this time as well.

    It could also be temporary glitch during the time the user encountered the issue. 

    I hope this help. Please let us know if issue remains.