What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Has the JotForm database been experiencing down-time

    Asked by Terrie_Leonard on May 22, 2017 at 03:54 PM

    I have a customer who is trying to submit their request via the JotForm and upon completing, they are stating they get a blank page along with the message, Error-website is either down or https://www.jotform.com/submissions/50545038928157 has moved to a new website location

     

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    JotForm Support

    Answered by jonathan on May 22, 2017 at 05:45 PM

    So far there was no reported downtime for JotForm in the last 24 hours. You can also check the status update using this link .

    Here is the current one http://stats.pingdom.com/p9yo4pogtt5d/416987

    I also checked the form you mentioned and I see it active and available at this time as well.

    It could also be temporary glitch during the time the user encountered the issue. 

    I hope this help. Please let us know if issue remains.