What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a way for the submission date/time to be in EST?

    Asked by connellye on May 22, 2017 at 03:55 PM

    Hi I am trying to use this for the residents of my development and the time stamp seems to be 1 hour behind.  Is there a way to change this?

     

    Also, it appears there are times when I do submit something and it doesn't come thru for 30 minutes, is that common?

     

    Thanks,
    Erin

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    JotForm Support

    Answered by david on May 22, 2017 at 05:44 PM

    The time stamp for submissions is based on your account local time.  If it is off by an hour, adjust your timezone accordingly in your account settings page:

    https://www.jotform.com/myaccount/settings

    Submissions should come through immediately.  Emails should be triggered very shortly after the submission is received.  If you are still seeing any sort of delay, please create a new thread letting us know which form specifically and we will be happy to have a look:

    https://www.jotform.com/contact