Is there a way for the submission date/time to be in EST?

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    connellye
    Asked on May 22, 2017 at 03:55 PM

    Hi I am trying to use this for the residents of my development and the time stamp seems to be 1 hour behind.  Is there a way to change this?

     

    Also, it appears there are times when I do submit something and it doesn't come thru for 30 minutes, is that common?

     

    Thanks,
    Erin

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    david
    Answered on May 22, 2017 at 05:44 PM

    The time stamp for submissions is based on your account local time.  If it is off by an hour, adjust your timezone accordingly in your account settings page:

    https://www.jotform.com/myaccount/settings

    Submissions should come through immediately.  Emails should be triggered very shortly after the submission is received.  If you are still seeing any sort of delay, please create a new thread letting us know which form specifically and we will be happy to have a look:

    https://www.jotform.com/contact