What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not found - This form is disabled.

    Asked by Nitenrock on May 22, 2017 at 03:59 PM

    Hello,

    I have a little problem : I was working on a form whiwh was perfectly working but at the moment when I added a collaborator, the form gone down and I can't preview it or complete it anymore.

    Why please ? And how can I fix this ?

    Thanks for your help !

    Page URL:
    https://form.jotformeu.com/71394245912357

  • Profile Image
    JotForm Support

    Answered by Kiran on May 22, 2017 at 05:57 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing.

    I have checked your JotForm and see that the forms are normal and clean. I have activated your account now. The forms should be displaying correctly. Please check and let us know if you notice any further issue.

    We are sorry for the trouble caused.