- scproducecoopAsked on July 19, 2012 at 10:55 PM
I am trying to down-grade my subscription to the "free" plan, and it doesn't seem to be going through. Can you help?
- JotForm SupportidarktechAnswered on July 19, 2012 at 10:58 PM
Since you were paying using Paypal, here is a guide on how to cancel your subscription.
1. Log in to your PayPal accountYou can also visit this page for a more detailed explanation on how to cancel a Paypal subscription.
2. Find the latest payment you have made to Jotform
3. Click on the subscription number for that transaction
4. Click on the "Cancel Subscription" button.
Hope this helps. Thanks!