What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Form: Not sending emails

    Asked by Marty947 on May 22, 2017 at 05:18 PM

    I have created a really simple donation form, for a client, using the payment field for PayPal.  It is redirecting to PayPal but does not send any emails or thank you page.  Looking for possible solutions!

    Will it send emails after we complete the donation on PayPal.

    Please reply to Make Cents Web Design  lewis947@makecentswebdesign.com


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    JotForm Support

    Answered by Mike on May 22, 2017 at 08:53 PM

    Yes, the form will send the emails for successfully completed payment submissions.

    It is also possible to receive the emails for incomplete submissions with enabled 'Pending Payment Email' option, see the next animation.

    If you need any further assistance, please let us know.