Not Receiving Notifications via Email

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    dalelad
    Asked on July 20, 2012 at 04:49 AM

    http://form.jotform.me/form/22012208571441

     

    I'm totally new at JotForm, and will sign up for the premium plan after I solve this little mystery of how to get email notifications. Am not very tech savvy and would appreciate all the help i can get.

     

    let me know, thank you!

    Dale

    dale@highnotes.com.sg

  • Profile Image
    gori-mathew
    Answered on July 20, 2012 at 06:26 AM

    Hi;

    We are really sorry for inconvenience caused. To solve this issue can you please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    Also, whitelist Jotform's mail sever Ips as follows;

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please lets know if this helps.


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    pau
    Answered on July 26, 2012 at 03:05 AM

    Hi! I am not receiving email alerts at the following address: pandp_11@yahoomail.com pls check thanks