What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not Receiving Notifications via Email

    Asked by dalelad on July 20, 2012 at 04:49 AM



    I'm totally new at JotForm, and will sign up for the premium plan after I solve this little mystery of how to get email notifications. Am not very tech savvy and would appreciate all the help i can get.


    let me know, thank you!



    Page URL:

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    Answered by gori-mathew on July 20, 2012 at 06:26 AM


    We are really sorry for inconvenience caused. To solve this issue can you please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    Also, whitelist Jotform's mail sever Ips as follows;


    Please lets know if this helps.

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    Answered by pau on July 26, 2012 at 03:05 AM

    Hi! I am not receiving email alerts at the following address: pandp_11@yahoomail.com pls check thanks