Not Receiving Notifications via Email

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    Asked on July 20, 2012 at 04:49 AM


    I'm totally new at JotForm, and will sign up for the premium plan after I solve this little mystery of how to get email notifications. Am not very tech savvy and would appreciate all the help i can get.


    let me know, thank you!


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    Answered on July 20, 2012 at 06:26 AM


    We are really sorry for inconvenience caused. To solve this issue can you please try to change your Sender Name to JotForm, and your Sender-Email to and then do a test?

    Also, whitelist Jotform's mail sever Ips as follows;

    Please lets know if this helps.

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    Answered on July 26, 2012 at 03:05 AM

    Hi! I am not receiving email alerts at the following address: pls check thanks