What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form disabled?

    Asked by digilifellc on May 22, 2017 at 11:56 PM

    I'm getting this message when I try to view my live form. Have I violated something to have caused this?



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    JotForm Support

    Answered by John_Benson on May 23, 2017 at 02:33 AM

    Your account was suspended because of phishing fields. I checked your form and I can see that you're asking for facebook name, username, and password which violates our terms of use

    If you want we can remove the guilty fields so we can re-activate your account. We'll wait for your response. Thank you.

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    Answered by digilifellc on May 23, 2017 at 04:21 AM

    I will be setting up new web-based accounts and need to have the user specify these fields. This information will not be used to get into any existing accounts. The new accounts will not be created on facebook, pinterest, twitter, snapchat, linkedin, or any other existing social media website. The password field will be manually moderated to ensure format and length integrity are maintained. The request for the facebook username is so I can include that user into an existing facebook user group.

    I hope this is sufficient to reactivate my account.

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    JotForm Support

    Answered by AIDAN on May 23, 2017 at 05:10 AM

    I believe you have created two threads about the same question/request, as I have just answered in another thread you created: https://www.jotform.com/answers/1151964

    Please create a single thread per request in the future. Thank you in advance.

    As to collecting passwords, please note that we do not have exceptions about any use cases related to them. It is simply against our terms of use to collect passwords, no matter what the reason is.

    If you need further assistance please let us know. We will be happy to help. Thank you.

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    Answered by digilifellc on May 23, 2017 at 07:43 AM

    I have deleted the offending fields. Please reactivate my account. Thank you.

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    JotForm Support

    Answered by AIDAN on May 23, 2017 at 07:49 AM

    Thank you for accepting our terms of use. I have re-activated your account.