What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my form says "form not found"

    Asked by Preventivehealthpartners on May 23, 2017 at 02:21 AM

    When I go online. Please help. thanks

    Page URL:

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    JotForm Developer

    Answered by Helen on May 23, 2017 at 03:11 AM


    Thank you for contacting us.

    I have checked your account and your form on the Trash folder contains "Username" and "Password" fields. Please note that asking sensitive personal information such as password, credit card, SSN, etc is strictly forbidden due to violating our terms of use. 

    I have deleted this form and activated your account. Your account is active now and your forms are enabled.

    Please let us know if you need any further assistance.