Why reply to email is not received?

  • Profile Image
    sportvital
    Asked on May 23, 2017 at 03:57 AM
    Hello,We use JOTFORM to register for our courses.When we reply to an e-mail, on some boxes, it seems that our message does not arrive and is not even found in the spams. Yet, they received the first automatic email automatically.Could you do what's necessary to solve the problem?Thanks in advance.Céline Ceusters, WE coordinator of the SportVital
    info@sportvital.be

    code sportvital
  • Profile Image
    Nik_C
    Answered on May 23, 2017 at 04:51 AM

    Could you please share more information, like in which form is this issue happening? 

    Also, you're replying to the submission received right?

    If you can give us the emails that didn't receive your reply it would help us determine the possible cause of that issue.

    We'll wait for your response.


    Thank you!

  • Profile Image
    Debbie 
    Answered on May 23, 2017 at 03:33 PM

    We are having the same problem, it just started, I think about a week ago. Clients send in an inquiry and asking to make a reservation, and then we click reply to keep the same string and they do not get the reply nor is it in their spam folder...in the end they call or make a reservation elsewhere.

    Thank you for your support. Please send us an email to our email address for further information. 

    Debbie

  • Profile Image
    Kevin_G
    Answered on May 23, 2017 at 04:46 PM

    @Debbie, 

    In order to properly assist you, I moved your report to a different thread, we will assist you as soon as possible here: https://www.jotform.com/answers/1152632