What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why reply to email is not received?

    Asked by sportvital on May 23, 2017 at 03:57 AM
    Hello,We use JOTFORM to register for our courses.When we reply to an e-mail, on some boxes, it seems that our message does not arrive and is not even found in the spams. Yet, they received the first automatic email automatically.Could you do what's necessary to solve the problem?Thanks in advance.Céline Ceusters, WE coordinator of the SportVital

    code sportvital
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    JotForm Support

    Answered by Nik_C on May 23, 2017 at 04:51 AM

    Could you please share more information, like in which form is this issue happening? 

    Also, you're replying to the submission received right?

    If you can give us the emails that didn't receive your reply it would help us determine the possible cause of that issue.

    We'll wait for your response.

    Thank you!

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    Answered by Debbie  on May 23, 2017 at 03:33 PM

    We are having the same problem, it just started, I think about a week ago. Clients send in an inquiry and asking to make a reservation, and then we click reply to keep the same string and they do not get the reply nor is it in their spam folder...in the end they call or make a reservation elsewhere.

    Thank you for your support. Please send us an email to our email address for further information. 


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    JotForm Support

    Answered by Kevin_G on May 23, 2017 at 04:46 PM


    In order to properly assist you, I moved your report to a different thread, we will assist you as soon as possible here: https://www.jotform.com/answers/1152632