What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Automatic Email Confirmations

    Asked by EngineeringforKidsAustria on May 23, 2017 at 05:45 AM

    Hi Jotform, 

    We have several automatic email conditions set up to confirm the registration of our customers, however we have been receiving complaints that individuals have not received the confirmations.  Sometimes it is human error and they have entered their email incorrectly.  If the email is correct I run a test to see if the conditions I set up are working correctly and do in fact send the correct email.  Usually they do send the auto email and it appears to be working as expected, yet we continue to receive complaints.  Is there any way that we can check if these emails are going out for sure?  Or if there is some sort of glitch that is causing them to be sent sporadically?  Thank you in advance for your help. 

     

    Laura 

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    JotForm Developer

    Answered by cem on May 23, 2017 at 07:17 AM

    Hey EngineeringforKidsAustria,

    You can check whether your emails are sent or not by following this guide:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    That aside, sorry for the inconvenience of users that not received mails. These sort of problems generally related to mail servers which we do not have any way to access or fix; yet users with mail receiving issues can perform following actions in the guides at below in order to avoid these kind of problems:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Thank you for writing us.

    Have a nice day!