Automatic Email Confirmations

Hi Jotform, 

We have several automatic email conditions set up to confirm the registration of our customers, however we have been receiving complaints that individuals have not received the confirmations.  Sometimes it is human error and they have entered their email incorrectly.  If the email is correct I run a test to see if the conditions I set up are working correctly and do in fact send the correct email.  Usually they do send the auto email and it appears to be working as expected, yet we continue to receive complaints.  Is there any way that we can check if these emails are going out for sure?  Or if there is some sort of glitch that is causing them to be sent sporadically?  Thank you in advance for your help. 

Laura 

Hey EngineeringforKidsAustria,

You can check whether your emails are sent or not by following this guide:

https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

That aside, sorry for the inconvenience of users that not received mails. These sort of problems generally related to mail servers which we do not have any way to access or fix; yet users with mail receiving issues can perform following actions in the guides at below in order to avoid these kind of problems:

https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

Thank you for writing us.

Have a nice day!