- Ayse28Asked on May 23, 2017 at 08:46 AM
Hello, i recently created a call back form but once i enter the fields and click submit it says it successful but i am not receiving the email. can you please help?Page URL:
- JotForm DeveloperHelenAnswered on May 23, 2017 at 10:12 AM
Thank you for contacting us.
I have checked your e-mail history and realized that all e-mail sent to your recipient e-mails successfully. As you can see below screenshot:
You can check your own History via this link: https://www.jotform.com/myaccount/history
Please check your Spam folder and click "Not Spam" button for moving your emails to Inbox.
If you have any questions or issue, please do not hesitate to contact us.
- chrispp10Answered on May 23, 2017 at 03:33 PM
emails are delayed heavily today
- JotForm SupportJohn_BensonAnswered on May 23, 2017 at 04:54 PM
I tested my notification email and I was not able to replicate the issue. The notification email arrived instantly on my end. Please try using your own SMTP as Sender Email if the issue persists, here's a guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Let us know it goes. Thank you.