What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I did not receive Notification e-mails

    Asked by Ayse28 on May 23, 2017 at 08:46 AM

    Hello, i recently created a call back form but once i enter the fields and click submit it says it successful but i am not receiving the email. can you please help? 

    Page URL:

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    JotForm Developer

    Answered by Helen on May 23, 2017 at 10:12 AM


    Thank you for contacting us.

    I have checked your e-mail history and realized that all e-mail sent to your recipient e-mails successfully. As you can see below screenshot:

    You can check your own History via this link: https://www.jotform.com/myaccount/history

    Please check your Spam folder and click "Not Spam" button for moving your emails to Inbox.

    If you have any questions or issue, please do not hesitate to contact us.

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    Answered by chrispp10 on May 23, 2017 at 03:33 PM

    emails are delayed heavily today 

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    JotForm Support

    Answered by John_Benson on May 23, 2017 at 04:54 PM

    I tested my notification email and I was not able to replicate the issue. The notification email arrived instantly on my end. Please try using your own SMTP as Sender Email if the issue persists, here's a guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Let us know it goes. Thank you.