What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my facebook tab form only appears in the desktop version?

    Asked by vsbravo on May 23, 2017 at 08:46 AM

    I added a form to my facebook page, but it does not appears on mobile devices. The URL dont even opens. If I move to a paid account, will I have mobile support for my form?

    Page URL:
    https://www.facebook.com/iasdguarulhos/app/684336108254110/

  • Profile Image
    JotForm Support

    Answered by candy on May 23, 2017 at 10:15 AM

    Hello,

    We're sorry for the inconvenience you have.

    I have cloned your form on my side in order to check. I have seen that you do not have a mobile responsive widget on your form. Please add one as you can see the screenshot below:

    Every account has mobile support including Free accounts.

    I hope this will help you.

    Thanks.

  • Profile Image

    Answered by vsbravo on May 23, 2017 at 10:44 AM
    do I need to update the code on at the facebook page after addidng the Mobile Responsive widget?
    ________________________________
    De: JotForm
    Enviado: ter-feira, 23 de maio de 2017 11:15
    Para: vitorbravo@hotmail.com
    Assunto: Re: Why my facebook tab form only appears in the desktop version?
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Online Form Builder JotForm
    www.jotform.com
    If you need online forms for generating leads, distributing surveys, collecting payments and more, JotForm is for you. Learn more about how we can help.
    Answered by candy
    Hello,
    We're sorry for the inconvenience you have.
    I have cloned your form on my side in order to check. I have seen that you do not have a mobile responsive widget on your form. Please add one as you can see the screenshot below:
    [https://www.jotform.com/uploads/forum/candy/1495548837Screen_Shot_2017-05-23_at_5_10_18_pm__2_.jpg]
    Every account has mobile support including Free accounts.
    I hope this will help you.
    Thanks.
    View this thread on browser Unsubscribe Thread
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    ...
  • Profile Image
    JotForm Support

    Answered by david on May 23, 2017 at 12:32 PM

    Unfortunately, Facebook does not support Tabs on the mobile website.

    What you can try is adding a direct form link as a Contact Us button on your Facebook page.

    Alternatively, this is possible to embed the form with a 'Static HTML: iframe tabs' Tab App:

    Adding a form to Facebook (Custom iFrame App)

    They provide a special Tab link for mobile devices.

    Then, you can also use that mobile Tab link as the Contact Us button link.