What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Support

    Feature Request: "Security question" option to recover forgotten passwords

    Asked by amy on May 23, 2017 at 09:44 AM

    We frequently encounter forum threads which are opened for Jotform accounts that their passwords cannot be reset because the accounts' email addresses are no longer used. Or, if an employee who has the credentials of a Jotform account, leaves the company, the remaining employees can not reach the account. 

    It would be nice if we had had a security question option or our users could set a second account email address for recovery.