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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not found error is displayed after the form is submitted.

    Asked by Norman Visser  on May 23, 2017 at 10:22 AM

    Help out immediately please.

     

    This is one of our largest clients. Please get someone to help out and get this up immediately, would really appreciate it.

    Thanks in advance.

    Page URL:
    https://secure.adminplus.co.za/cellucity-mobile-device-insurance

    Screenshot
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 23, 2017 at 11:52 AM

    Hello Norman,

    I'm sorry for the trouble caused to you. 

    I did test your form and I am unable to replicate the issue you are having. I was able to load your form and submit it successfully. I was redirected to thank you page. Please check the screenshot below:

     

    I would suggest you to please test your form again and get back to us if the issue persists.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by norm27 on May 23, 2017 at 12:43 PM
    Hi there.
    We replaced the source with new source now a few minutes ago.
    We noticed a difference in the 'action' param: the one your system supplied
    yesterday started with 'https://rc......
    The one today seems normal:
    https://submit.jotformpro.com/submit/60272199081961/
    *Can you elaborate on that perhaps, why did the system do that?*
    Just glad the problem seems to be solved.
    Thanks again.
    *Norman Visser*
    *Digital Creative / Social Media Strategist *
    t.+27 (0) 21 802 6502 | m.+27 (0) 82 567 4018 | f.+27 (0) 86 204 2049

    . . . . . . . . . . . . . . . . . . . . . . . . .


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    should not be read, copied, disclosed or otherwise used by any person other
    than the intended recipient(s). If you have received this email in error,
    delete it. (Please.)
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 23, 2017 at 01:43 PM

    Hello Norman,

    I did check your webpage URL and it seems you have used your form's full source code. Please note that the action URL "https://submit.jotformpro.com/submit/60272199081961/" is the correct URL.

    Can you please let us know what was the earlier URL you saw? Did you manually change the action URL of your form in source code?

    We will wait for your response.

    Thank you!