What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Safari Problem

    Asked by strassenkatzen on May 23, 2017 at 10:45 AM

    Dear Jotform-Team.

    i have recently many apple iphone-users who are telling me, that they can not open the links to my forms.

    They recieve the information that Safari can not provide a safe connection to the server. What is that problem about? I do not wish to loose the users.


    Thanks for your reply.


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    JotForm Support

    Answered by aubreybourke on May 23, 2017 at 11:08 AM

    It looks like your users are trying to reach your form via the secure hypertext transfer protocol (https).

    If you omit the "s" in https://your-form, then your forms will load via the standard hypertext transfer protocol (http). And your users will not receive this error.

    For example: http://your-form