What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Thank you email stopped working

    Asked by vtpf on July 20, 2012 at 10:25 AM

    Our account is vtpf. Our form "Let Us Quote Your Next Project" has a Thank You email set up.

    We haven't made any changes to it, it was working fine, and now the Thank You email is not being received from the various tests we have done. 

    Any idea why it would have stopped coming? When I look, it appears to be set up properly in jotform.

    The email is NOT going to our Junk folder.



    Page URL:

  • Profile Image

    Answered by moonzkie on July 20, 2012 at 11:05 AM


    We apologize for what this issue has caused you. I have made some changes on your form and did a test submission. I also checked the mail log and it is indicated here that the notification mail has been sent successfully, please confirm.

    /var/log/jotform/amazonSES.log:[20/Jul/2012:10:59:02 -0400] 13175209544 AmazonSES Sent email to jatar@sover.net - MessageID:00000138a4e6239e-af58e240-17d5-4ad9-84e7-e6b8aa2585f3-000000 - RequestId:702e0591-d27b-11e1-b3fd-1b1acbf35baa



  • Profile Image

    Answered by vtpf on July 20, 2012 at 11:10 AM

    I just tested our online form and the thank you email came through.

    Thanks for fixing it!!!!

  • Profile Image

    Answered by moonzkie on July 20, 2012 at 11:12 AM

    Glad to be of help, if you have questions feel free to contact us.

    Thanks for using JotForm!