What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I get my original form URL again?

    Asked by MSNavigator on May 23, 2017 at 12:21 PM

    I made a custom url and now I want to import that form but I'm getting the error message that the "Form id is missing or irregular." From other discussions I've read, it looks like I need to import using the non-customized URL. Can I get that back or am I out of luck?

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    JotForm Support

    Answered by aubreybourke on May 23, 2017 at 12:48 PM

    Do you have access to the account where that form was created?

    If so, you can try undoing the custom URL by clicking on the undo button on the publish page.

    Follow the last step of this guide:

    How to Create a Custom URL of a Form?

     

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    Answered by MSNavigator on May 23, 2017 at 01:01 PM

    Thank you! That was very helpful.

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    JotForm Support

    Answered by aubreybourke on May 23, 2017 at 01:15 PM

    Very welcome