What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can you Cancel My Subscription

    Asked by memphismchs on May 23, 2017 at 12:33 PM

    Please Cancel Immediately. I am unable to problem solve how to cancel? 

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    JotForm Support

    Answered by david on May 23, 2017 at 01:33 PM

    I checked your account and it looks like you have a PayPal based subscription.  Here are the steps to cancel the subscription:

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    1. Login to your Paypal Account
    2. Find the reference to the latest payment you have made to JotForm
    3. Once found, click the subscription number for that transaction
    4. Now click on the "Cancel Subscription" button and that is it.