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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    A jotform html code we use in our website is uploading an image we don't want. How can we delete it?

    Asked by Jonathan Key  on May 23, 2017 at 12:50 PM

    http://www.40underasheville.com/nominate

    Page URL:
    http://www.40underasheville.com/nominate

    Screenshot
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    JotForm Support

    Answered by ashwin_d on May 23, 2017 at 01:57 PM

    Hello Jonathan,

    I am not sure if I have understood your question correctly. Do you mean to say that your form has a file upload field which you want to remove?

    I did check your webpage URL which you have shared and I am unable to find any file upload field. I would suggest you to please share a screenshot of the issue and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033

    We will wait for your response.

    Thank you!

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    Answered by Jonathan Key  on May 23, 2017 at 04:13 PM

    Here is the screen shot. Somehow a picture of food got into this form. It used to have a gray background. How do I remove it?

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    Answered by Jonathan Key  on May 23, 2017 at 04:43 PM
    I did include a screen shot with the last email. Here it is:
    Somehow a picture of food got added to this form. How do I remove the image.
    Jonathan Key
    Publisher
    The Mountaineer
    Biltmore Beacon
    jkey@themountaineer.com
    (o) 828-452-0661
    (c) 828-421-2100
    ...
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    Answered by jonathan  on May 23, 2017 at 05:26 PM

    See the screenshot above. The picture of the food should not be there.

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    JotForm Support

    Answered by John_Benson on May 23, 2017 at 05:33 PM

    Hello Jonathan,

    Thank you for providing a screenshot of the issue. I checked the Page URL (http://www.40underasheville.com/nominate) you provided and I can see that there's a food image on the background. To remove that, please follow this guide:

    1. Login to your account and open the form.
    2. Click the Form Designer button below the Account Profile image.


    3. Change the Page Color to any color of your own preferences. This will remove the food image background of your form. After that, click the Save button. Here's a screen animation guide:

    Here's the clone version of your form: https://form.jotformpro.com/71426323877966. You can clone it if you want. Here's a guide: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Please do get back to us if you have questions. Thank you.

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    Answered by Paperboy1459 on May 23, 2017 at 05:46 PM

    After I clone it, how do I get it back into my web page?

     

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    JotForm Support

    Answered by John_Benson on May 23, 2017 at 05:50 PM

    Please follow this guide on how to embed it to your website: https://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page

    If you need further assistance, please don't hesitate to contact us again. Thank you.