What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issues validating email for new account

    Asked by pacpromos on May 23, 2017 at 01:19 PM


    I just set up a new account a few minutes ago, however, when I clicked the validate email link that was sent to me, the page comes up "Not valid link". I'm not sure if my account is active or not. I would assume not, however, I'm not sure what to do to fix the issue. Could you please look into this and get back to me?



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    JotForm Support

    Answered by John_Benson on May 23, 2017 at 02:32 PM

    Hello Katie,

    Sorry for the inconvenience. I have now verified your account. You can now use and manage your account properly. 

    Hope that helps. If you have questions, please let us know.

    Thank you.