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  • Profile Image

    Why Hide field is not working?

    Asked by Debwork on May 23, 2017 at 01:50 PM

    There is a field we want hidden for now "How did you hear about us"

    It is set to hidden in advanced settings

    The editor says it will not show.

     

     

    Yet it shows in preview and in the form itself

    Yes cache was deleted and multiple browsers tried.

    Page URL:
    https://www.thirdstreetshoe.com/contact-madison-shoe-repair/

  • Profile Image
    JotForm Support

    Answered by Nik_C on May 23, 2017 at 03:01 PM

    I checked your form and this is the problem, you have a condition that hides the field:

    Plus you hid it through the options:

    So if you want that field to be hidden always then you should remove it from the conditions:

    Otherwise, turn the Hide Field option off, and the field will be shown until the condition that hides it is met.

    Hope this helps.

    Feel free to get back to us if you need further assistance.

    Thank you!

  • Profile Image

    Answered by Debwork on May 23, 2017 at 03:43 PM

    AHHH! I see - thank you for putting me out of my misery

    The logic has a learning curve in that the condition overrides the field setting - but I get it.

    Fixed!