What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    billing information

    Asked by leannewinchester on May 23, 2017 at 01:50 PM

    I sent a billing update (credit card) update hours ago, I need the email with instructions to proceed, we have dozens of people waiting for this to go back to normal.

    Page URL:
    https://www.jotform.com/education/pricing/

  • Profile Image
    JotForm Support

    Answered by david on May 23, 2017 at 03:03 PM

    It looks like my colleague took care of your application in your other request here:

    https://www.jotform.com/answers/1152248-How-long-do-I-have-to-wait-for-this-email

    Your account is active and shows Silver.  If you are still having any issues with your account or subscription, let us know and we will be happy to help.  As far as I can tell though, you should be all set.