What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incomplete transactions

    Asked by to138197 on May 23, 2017 at 02:02 PM

    I had to complete  14 submissions but the funds have not posted. When will the money be released 

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    JotForm Support

    Answered by John_Benson on May 23, 2017 at 03:17 PM


    Incomplete Payment happens when a person submitting to your form didn't send or settle the payment after redirected to the Payment gateway or PayPal Payment page. Here's a guide on: How-to-view-incomplete-payments

    For more information, please check this article/guide: Paypal-Incomplete-Payments-FAQ

    If you have questions, please contact us again. Thank you.