What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to cancel my account

    Asked by katetalbert on May 23, 2017 at 02:30 PM

    it just billed me for yearly while I was trying to unsubscribe on my phone. I would like to cancel that and unsubscribe

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    JotForm Support

    Answered by david on May 23, 2017 at 03:24 PM

    I cancelled your subscription and refunded both the monthly $19.00 charge and the $60.03 charge that was billed for the yearly subscription.  You should see both refunds credited to your card in the next 5-7 business days.