What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autoresponder Question

    Asked by adamsimmonds on May 23, 2017 at 02:33 PM

    Hi - I'm a bit confused about the autoresponder emails. I get that there's an email generated on completion of the form that goes to me to advise that a form has been completed (called Notification). But is the autoresponder one that goes to the form-filler/customer? If I don't want that do I simply delete it? 

    Many thanks, Adam

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    JotForm Support

    Answered by aubreybourke on May 23, 2017 at 02:45 PM

    Yes that's correct. The notification is for you, your team, or your management.

    And the autoresponder is for the customer.

    Autoresponders can come in useful. For example you can have multiple autoresponders setup with each of them representing different products. When the user selects a product, he receives the custom message for that product (including a picture of the product, product name, price, etc)

    And yes, you are right again - if you don't want the autoresponder you can safely delete it. You can always create one later should you change your mind.