What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why email notifications are delayed?

    Asked by chrispp10 on May 23, 2017 at 03:30 PM

    Is there a delay in jotform email servers today

    Emails are coming in delayed and very slow 

     

    this is a issue 

    Page URL:
    https://form.jotform.us/chrispp10/gymnastics-registration-

  • Profile Image

    Answered by chrispp10 on May 23, 2017 at 03:48 PM

    Please note that it takes about 15-20 minutes for an email to come in successfully

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    JotForm Support

    Answered by Kevin_G on May 23, 2017 at 05:12 PM

    I have just tested your form and I can see the email notification is sent instantly: 

    I also received the email autoresponder instantly: 

    Could you please try switching the sender email to noreply@jotform.com

    If the issue still persists, please try setting up a custom sender email address using the SMTP method, here is the guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Do let us know how it goes. 

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    Answered by chrispp10 on May 23, 2017 at 07:59 PM

    I beileve  noreply@jotform.com is having the issues,  I switched it and now it is working again 

    I would verify this with your team to see if  noreply@jotform.com was down earlier or is causing delays 

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    JotForm Support

    Answered by Kevin_G on May 23, 2017 at 09:35 PM

    Glad to know you are receiving emails normally now. 

    We had an issue on May 21 and emails were not sending, the issue was reported and resolved by our developers, although there were some delayed emails. May be you were affected by this issue. 

    If you keep experiencing problems receiving your notifications, please let us know, we  will be glad to take a look on your form. 

     

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    Answered by chrispp10 on May 23, 2017 at 09:49 PM

    Currently I am not using noreply@jotform.com because it seems as though the other stmp is working better

     

    though i will say again for at least a 30 minute period 

    emails were coming in delayed again for around 15 minutes for not coming in at all 

     

    Please take a look at this and test heavily and throughly 

    please resolve 

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    JotForm Support

    Answered by seth on May 24, 2017 at 02:34 AM

    Hello,

    If you are using SMTP settings, we don't have control over the emails sent. After the emails reach your SMTP server, we can't do anything about the emails. 

    I checked this form:v https://www.jotform.com/71227325282149

    and sent a test submission, and the notification email was sent immediately. I see that you are not using SMTP settings.

    Can you please check again from your side and turn back to us with the results since this could also be related to the server issue that we have? Please tell us the details about the submissions and emails that were delayed.

    Thank you.

     

     

     

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    Answered by chrispp10 on May 24, 2017 at 06:22 PM

    Its off and on, I am using the default email server on your end so you should have control over it

    There is delays on your part I am not sure what exactly is going on, 

     

    Is there a way you can open a ticket with your tech team the verify the status of your email servers 

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    JotForm Support

    Answered by BDAVID on May 24, 2017 at 09:55 PM

    That's odd, I just cloned your form(https://www.jotform.com/71227325282149), and the notification and autoresponder were sent immediately:

    Please try deleting your notification, and set it up again. I have also cleared your forms cache, and let us know if you need more help.