Why email is not sending to "Reply-to" email address?

  • Profile Image
    Asked on May 23, 2017 at 04:45 PM

    We are having the same problem, it just started, I think about a week ago. Clients send in an inquiry and asking to make a reservation, and then we click reply to keep the same string and they do not get the reply nor is it in their spam folder...in the end they call or make a reservation elsewhere.

    Thank you for your support. Please send us an email to our email address for further information. 


  • Profile Image
    Answered on May 23, 2017 at 04:58 PM

    I have just tested the feature on my end and I can see the reply-to email is properly sent. 

    Are your users replying from the email auto-responder that is sent to them? 

    May we get the form you're working on? 

    I have checked using your email address and could not find an account, please share us the link to your form, we will be glad to take a look on it. 

  • Profile Image
    Answered on May 23, 2017 at 06:19 PM


    I cannot find an account related to the email address you provided "l**************s@gmail.com"

    May we get the email address you used to open your account or the form ID you're working on? 

    P.S. Your reply did not reach this thread (I found it in my email), seems like you replied to the email you received from this forum, please open this thread in a web browser and post your reply there. 


  • Profile Image
    Answered on May 23, 2017 at 06:37 PM

    the account name is leaveslizards

  • Profile Image
    Answered on May 23, 2017 at 06:43 PM
    Our account is leavesandlizards@gmail.com.
    Pura Vida,
    Debbie and Steve and the Staff at Leaves and Lizards
    Website: Leaves and Lizards Arenal Volcano Cabin Retreat

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  • Profile Image
    Answered on May 23, 2017 at 08:09 PM

    I have just tested your form http://www.jotform.us/form/52578478728171 and I can see my email address displayed as reply-to email. 

    Could you please reply to my submission? 

    Please, also take a screenshot of your reply and include it with your next post, this guide will help you uploading the image: How-to-add-screenshots-images-to-questions-in-support-forum

    Also, are you replying from your email provider or using the reply-to function from the submissions page? 

    We will wait for your response. 

  • Profile Image
    Answered on July 07, 2017 at 08:43 PM
    🌋 News! Opening of the 🌳Tree House 🏠 Documentary 🎥 Special Green Season Packages ✈
    Big News from Leaves and Lizards!
    We are getting ready to open the new Tree House on August 1st! Think Swiss Family Robinson meets the creative process of Steve Legg and you'll find yourself 30 feet up in the air with panoramic views of the area and the majestic Arenal Volcano. It has a bathroom in the trunk, a sleeping loft in the tree trunk for kids...and some human creature comforts like A/C and a laundry room! Check out ourFacebook (http://leavesandlizards.us11.list-manage.com/track/click?u=f0bfa00f65a9ce46069f6aadf&id=d396b05753&e=3af931c8d1) page for updates and photographs. Please Follow us on Facebook.
    In this newsletter you'll find Green Season Specials (http://leavesandlizards.us11.list-manage.com/track/click?u=f0bfa00f65a9ce46069f6aadf&id=6a2e9831c6&e=3af931c8d1) and upcoming workshops (http://leavesandlizards.us11.list-manage.com/track/click?u=f0bfa00f65a9ce46069f6aadf&id=99574fca60&e=3af931c8d1) .
    ** 5 Night Green Season Getaway (http://leavesandlizards.us11.list-manage.com/track/click?u=f0bfa00f65a9ce46069f6aadf&id=59eb0fa8a1&e=3af931c8d1)
    ** This package takes all the fuss out of planning!
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    In our part of Costa Rica August, September, October and November can be beautiful months to visit! We are on the Caribbean slope and enjoy nice mornings and rain in the evenings.
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    Valid August 15^th to November 15, 2017
    * Day One: Private transportation from the San Jose or Liberia International Airport. (D)
    * Day Two: Horseback ride to private waterfall with professional naturalist guide. (BLD)
    * Day Three: Canopy Tour (Zip lines) OR Professional Guide for the day and transportation for the day. (B,D)
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    ** "Retreat Yourself"
    Up Coming Retreat Schedule:
    Sept:Rob Knight Photography (http://leavesandlizards.us11.list-manage.com/track/click?u=f0bfa00f65a9ce46069f6aadf&id=7935dbe46d&e=3af931c8d1)
    Sept: Horse & the Medicine Wheel (http://leavesandlizards.us11.list-manage.com/track/click?u=f0bfa00f65a9ce46069f6aadf&id=4c6f873ad0&e=3af931c8d1)
    Oct: Horse & Soul Retreat #3 (http://leavesandlizards.us11.list-manage1.com/track/click?u=f0bfa00f65a9ce46069f6aadf&id=c3ba06f7c8&e=3af931c8d1)
    Nov: Discover Your Inner Wild
    Jan: Eat Pray Ride Annual Event (http://leavesandlizards.us11.list-manage1.com/track/click?u=f0bfa00f65a9ce46069f6aadf&id=687f7ad752&e=3af931c8d1)
    Feb: Discover the Blocks to Joy (http://leavesandlizards.us11.list-manage1.com/track/click?u=f0bfa00f65a9ce46069f6aadf&id=a402c5ca42&e=3af931c8d1)
    April: Horse & Soul Retreat #4
    May: 7 Chakras 7 Days Yoga (http://leavesandlizards.us11.list-manage1.com/track/click?u=f0bfa00f65a9ce46069f6aadf&id=a7861fe37d&e=3af931c8d1)
    May: Horse & Soul Retreat Level 2
    ** "Just a Room Please"
    Gift yourself a mini-sabbatical and recharge your batteries. Pay for 3 nights and the 4th night is FREE!
    Our delicious daily breakfast, one large cheese pizza and 2 beers are included.
    Valid August 15^th to November 15, 2017. This special is valid if you put the word PIZZA in the subject line when you contact us.
    ** MORE NEWS.....
    Welcome Leila Audrey Pages. Leila came to interview Sally Nilsson and Debbie Draves Legg about Eponicity (http://leavesandlizards.us11.list-manage.com/track/click?u=f0bfa00f65a9ce46069f6aadf&id=d79c8df069&e=3af931c8d1) , our equine experiential learning program, in October for her documentary and she is still here!
    A professional photographer, filmmaker and horse trainer; Leila has journeyed to many corners of the world collecting footage for her film 'Freedom Tracks' (http://leavesandlizards.us11.list-manage.com/track/click?u=f0bfa00f65a9ce46069f6aadf&id=a068e52830&e=3af931c8d1) . This documentary will bring to light the powerful capacity horses have (when given the chance) to profoundly partner with all humans on our journey of self awareness.
    Please take a few minutes to watch the trailer. TRAILER (http://leavesandlizards.us11.list-manage.com/track/click?u=f0bfa00f65a9ce46069f6aadf&id=bb65c12aee&e=3af931c8d1) The film has been accepted at the Equus Film Festival (http://leavesandlizards.us11.list-manage.com/track/click?u=f0bfa00f65a9ce46069f6aadf&id=86df323a1d&e=3af931c8d1) in New York this fall. She is self funded and could use any donations to support this worthwhile project. DONATE (http://leavesandlizards.us11.list-manage.com/track/click?u=f0bfa00f65a9ce46069f6aadf&id=a9ebe85b7e&e=3af931c8d1)
    PS: She offers professional photography services for our guests too!
    ** (http://leavesandlizards.us11.list-manage.com/track/click?u=f0bfa00f65a9ce46069f6aadf&id=a8a3f1308d&e=3af931c8d1)
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