What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Encrypted Form: How to get new private key?

    Asked by healthinsurance on May 23, 2017 at 05:45 PM

    I've had Ccleaner do some cleaning and I think I must have lost a private key. It won't let me view my private forms until I upload a private key. How can I get a new key?

    Thank you,

    Jay Norris

  • Profile Image
    JotForm Support

    Answered by Mike on May 23, 2017 at 07:45 PM

    Please note that it is not possible to decrypt the old data using a new private key.

    To generate the new keys, re-enable the Encrypt Form Data option (switch it to No and then back to Yes).

    Use the 'Create encryption keys for me' option to generate the new keys and download your new private key file.

    The new keys will be applied to the new form entries.

    If you need any further assistance, please let us know.