Encrypted Form: How to get new private key?

  • healthinsurance
    Asked on May 23, 2017 at 5:45 PM

    I've had Ccleaner do some cleaning and I think I must have lost a private key. It won't let me view my private forms until I upload a private key. How can I get a new key?

    Thank you,

    Jay Norris

  • Mike
    Replied on May 23, 2017 at 7:45 PM

    Please note that it is not possible to decrypt the old data using a new private key.

    To generate the new keys, re-enable the Encrypt Form Data option (switch it to No and then back to Yes).

    Encrypted Form: How to get new private key? Image 1 Screenshot 30

    Use the 'Create encryption keys for me' option to generate the new keys and download your new private key file.

    Encrypted Form: How to get new private key? Image 2 Screenshot 41

    The new keys will be applied to the new form entries.

    If you need any further assistance, please let us know.