Encrypted Form: How to get new private key?

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    Asked on May 23, 2017 at 05:45 PM

    I've had Ccleaner do some cleaning and I think I must have lost a private key. It won't let me view my private forms until I upload a private key. How can I get a new key?

    Thank you,

    Jay Norris

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    Answered on May 23, 2017 at 07:45 PM

    Please note that it is not possible to decrypt the old data using a new private key.

    To generate the new keys, re-enable the Encrypt Form Data option (switch it to No and then back to Yes).

    Use the 'Create encryption keys for me' option to generate the new keys and download your new private key file.

    The new keys will be applied to the new form entries.

    If you need any further assistance, please let us know.