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    Huge delay on the form updating the submission sheet using google spreadsheet integration

    Asked by sarahkreutzer on May 23, 2017 at 07:05 PM

    we're experiencing a massive delay when submitting stuff in our forum to the time it shows up in our integrated google sheets. we have several versions of this exact setup for multiple sites and this account is the only one experiencing this delay. Curious if you have a solution or can shed some light on what's causing the delay.

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    JotForm Support

    Answered by jonathan on May 23, 2017 at 10:29 PM

    I reviewed your form but I could not find any fault at this time that could be causing the submissions to not update the google sheet in integration on time (no huge delay). All looks to be configured and setup properly.

    I could not reproduce a delay as well when I test google spreadsheet integration on my forms.

    For now, what I suggest you can try is to redo the integration process on your form.

    #1 Remove the current google integration.

    #2 Save the form.

    #3 Redo the integration to google spreadsheet.

    Hopefully the process will resolve any disconnection or delay issue with submissions using the integration. 

    Let us know if issue still persist even after doing this procedures already.

    Thanks.