What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    No notification email received for submission

    Asked by quannguyenRMIT on July 20, 2012 at 03:18 PM

    Form URL: http://form.jotform.co/form/22013351446846

    Only one submission. Please advise.

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    Answered by gori-mathew on July 20, 2012 at 03:45 PM

    Hi;

    We are really sorry for inconvenience caused. To solve this issue can you please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    Also,can youwhitelist Jotform mail sever's Ips shown in the link below;

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please lets know if this helps.


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    Answered by quannguyenRMIT on July 20, 2012 at 05:00 PM

    I have changed the Sender-Email to noreply@jotform.com as you suggested and done a test. However having the actual sender email address is one of our requirements because we plan to feed, via email, these forms into a ticketing system that can send auto-reply to the sender confirming receipt and also populate the ticket with name and email address. Would it be possible to fix this?

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    Answered by jeanettebmz on July 20, 2012 at 05:52 PM

    You can setup the Reply to field to the email address of your customer (email field on the form), this way whenever your recieve a notification , you will be able to reply to the real email address

    Best regards

    Jeanette