No notification email received for submission

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    quannguyenRMIT
    Asked on July 20, 2012 at 03:18 PM

    Form URL: http://form.jotform.co/form/22013351446846

    Only one submission. Please advise.

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    gori-mathew
    Answered on July 20, 2012 at 03:45 PM

    Hi;

    We are really sorry for inconvenience caused. To solve this issue can you please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    Also,can youwhitelist Jotform mail sever's Ips shown in the link below;

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please lets know if this helps.


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    quannguyenRMIT
    Answered on July 20, 2012 at 05:00 PM

    I have changed the Sender-Email to noreply@jotform.com as you suggested and done a test. However having the actual sender email address is one of our requirements because we plan to feed, via email, these forms into a ticketing system that can send auto-reply to the sender confirming receipt and also populate the ticket with name and email address. Would it be possible to fix this?

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    jeanettebmz
    Answered on July 20, 2012 at 05:52 PM

    You can setup the Reply to field to the email address of your customer (email field on the form), this way whenever your recieve a notification , you will be able to reply to the real email address

    Best regards

    Jeanette