- quannguyenRMITAsked on July 20, 2012 at 03:18 PM
Form URL: http://form.jotform.co/form/22013351446846
Only one submission. Please advise.
- gori-mathewAnswered on July 20, 2012 at 03:45 PM
We are really sorry for inconvenience caused. To solve this issue can you please try to change your Sender Name to JotForm, and your Sender-Email to firstname.lastname@example.org and then do a test?
Also,can youwhitelist Jotform mail sever's Ips shown in the link below;
Please lets know if this helps.
- quannguyenRMITAnswered on July 20, 2012 at 05:00 PM
I have changed the Sender-Email to email@example.com as you suggested and done a test. However having the actual sender email address is one of our requirements because we plan to feed, via email, these forms into a ticketing system that can send auto-reply to the sender confirming receipt and also populate the ticket with name and email address. Would it be possible to fix this?
- jeanettebmzAnswered on July 20, 2012 at 05:52 PM
You can setup the Reply to field to the email address of your customer (email field on the form), this way whenever your recieve a notification , you will be able to reply to the real email address