What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to submit PayPal form. It just says "Please wait..".

    Asked by sanlazzaro on May 23, 2017 at 08:21 PM

    Nel nostro modulo "5°Camminata dei sapori sotto le stelle 2017" non funziona il sistema di pagamento con PAYPAL chiedo istruzioni urgentissime.

    Into the "5°Camminata dei sapori sotto le stelle 2017 " does not work the payment system through PAYPAL I ask very urgent instructions.

    Page URL:
    http://nuke.sanlazzaro-life.it/REGISTRAZIONEONLINE/tabid/84/Default.as<br/>px

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 24, 2017 at 12:48 AM

    Hello sanlazzaro,

    I am not sure if I have understood your question correctly. Do you mean to say that the PayPal payment tool is not working in your form?

    I did test your embedded form and I am able to replicate the issue you are having. I was not able to submit your form. The issue is relayed to Paypal payment tool but I am not sure what is cauing this issue.

    I am reporting this to our backend team. We will get back to you as soon as we have any update from them.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 24, 2017 at 10:24 AM

    Hi there,

    Apologies for the inconvenience caused, but I'd like to inform you that this bug is now fixed.

    Your form should now work as expected.

    Regards,