What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How secure is the information that people submit through our forms?

    Asked by invertednet on July 20, 2012 at 03:44 PM

    How secure is the information that people submit through our forms?

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    Answered by gori-mathew on July 20, 2012 at 04:24 PM

    Hi,

    You can enable SSL on your form to transmit the data securely. It is simple to enable SSL on forms created with JotForm just change http to https

    When getting the Embed Code you can also choose the secure form option:

    1. Open the form in JotForm

    2. Click on 'Setup & Embed'

    3. Click Embed Form

    3. Enable 'Secure Form' then copy the embed code.

     

     

    We use a 256-bit Godaddy SSL Certificate. Here is what they say about the security in their FAQ:

    What Is the Encryption Strength of Your SSL Certificates?

    All of our SSL certificates support high-grade 256-bit encryption.

    The actual encryption strength on a secure connection using a digital certificate is determined by the level of encryption supported by the user's browser and the server that the website resides on. For example, the combination of a Firefox browser and an Apache Web server normally enables up to 256-bit AES encryption with our SSL certificates. This means that depending on the Web browser and Web server that combine to establish the secure connection through one of our SSL certificates, the encryption strength of the secure connection may be 40, 56, 128, or 256 bit.

    Here are some additional suggestions to increase the security of your data:

    https://www.jotform.com/answers/6260-How-can-i-be-sure-the-data-submitted-on-my-jot-forms-is-secure

    https://www.jotform.com/answers/13420-Secure-Form-Submittion

    It is possible to use JotForm in a HIPAA compliant way. Please take a look at the following thread:

    Are form submissions HIPPA compliant?

    I hope this helps. Please let us know if you need any further assistance. Thank you so much!

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    Answered by sandk0330 on July 20, 2012 at 05:09 PM
    What if I am email the link to people? Is it still secure?
    Thank you,
    Jackie
    Jackie Stansell
    Office Manager
    AMNAV Maritime Services
    201 Burma Road
    Oakland, CA 94607
    Ph.: (510) 834-8847, ext. 2
    Fx.: (510) 834-8873
    E-mail: Jackie@amnav.com
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    JotForm Support

    Answered by Mike_T on July 20, 2012 at 05:34 PM

    Yes, this is still secure. However, it is recommended to send SSL "secure form" link if you ask for some sensitive information.

    Thank you for using our services!