I have an application that tenants say won't take the submit link to us

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    Asked on May 23, 2017 at 09:09 PM

    Tenants are saying they fill out the application on our site, and when they get to Sign through DocuSign or click submit it won't move further. Says there are errors. I tried making a dummy application to test it and I'm stuck at the same point. What am I doing wrong.


    I have no errors in the document to correct but it's going no where.

    Danna Roberts/Denver Metro Realty Executives, danna@dmre1.com

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    Answered on May 24, 2017 at 03:12 AM


    Please try removing the DocuSign widget and add it again to your form. After that, choose the "No" option on the Auto Submit form in the DocuSign widget wizard. Here's a screenshot:

    Here's a guide on: https://www.jotform.com/blog/244-Introducing-the-JotForm-DocuSign-Widget

    If the issue persists, please let us know. Thank you.