What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions are not going to Google Spreadhsheet

    Asked by metalbourne on May 23, 2017 at 10:05 PM

    My submissions are not going to my Google sheets. Only 19 submissions have gone over but I have 24 submissions with more to come. Thank you. 

  • Profile Image
    JotForm Support

    Answered by candy on May 24, 2017 at 02:59 AM

    Hello,

    I have checked and seen that your form named "Disney Fish Extender May 12th, Western Caribbean" has Google Spreadsheet Integration that established successfully. However, I have understood that you have edited the integrated Google Spreadsheet and that is the reason the fields can not match anymore in order to save your submissions.

    The easiest way is removing the Google Spreadsheet integration from your form and establishing again. 

    The second way, please retrieve the edits that you have done on the integrated Google Spreadsheet. You might have changed the "submissionid" named column on the spreadsheet.

    I hope this helps.

    Thanks in advance.