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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is in Restore Mode

    Asked by rayhobbs on May 23, 2017 at 10:56 PM

    Dear Sir or Madam,

     

    After publishing my simple form (Skysight Web Contact Form) either as:

    https://form.jotform.com/71418884619165

    https://form.jotform.us/71418884619165

    https://form.jotform.us/rayhobbs/skysight-web-contact-form

     

    I get the following error message when I select “Preview Form”

    Form not found

    This form is in restore mode, please try again later.

     

    How do I fix this error?

    Sincerely,

    Ray Hobbs

    ray.hobbs@skysight.com

    Page URL:
    http://www.skysight.com/3-contactus.xhtml

  • Profile Image
    JotForm Support

    Answered by candy on May 24, 2017 at 03:16 AM

    Dear Ray,

    We are sorry for the inconvenience you have.

    I have checked your account and I have seen that your account was in the DORMANT mode. This was the reason why your form was in the restore mode.

    I have reactivated your account, so you can continue to use your forms now.

    If you need any assistance, do not hesitate to contact us. We will be glad to help you.

    Thank you for contacting us.

    Regards,