What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Comcast addresses not getting emails

    Asked by pressberg on July 20, 2012 at 04:38 PM

    I have set up a email response for our survey. I have tested it with addresses for gmail, rcn and comcast. We receive the jotform emails for gmail and rcn but nothing for comcast. Any ideas what is happening?
    Thanks 

    Page URL:
    http://form.jotform.us/form/21213250347138

    Emails survey JotForm email
  • Profile Image

    Answered by eileenjst on July 20, 2012 at 04:42 PM

    I too am experiencing the same situation. Gmail 'autoresponder' emails are being delivered, but comcast autoresponders are not. They are not in the spam folder either.

  • Profile Image

    Answered by jeanettebmz on July 20, 2012 at 04:51 PM

    @pressberg

    Your comcast email addres was in our bounce list

    I recommend you to change on your email notification settings  your Sender -Email to noreply@jotform.com 

     

    Also, please asj Comcast to add Jotmails IP ADDRESSES  to their whitelist

    If this doesn't work please feel free to look for more assistance

    Jeanette

  • Profile Image

    Answered by jeanettebmz on July 20, 2012 at 04:53 PM

    @eileenjst

    Can you please provide us with the Comcast email address involved in the issue?

    thanks

    Jeanette

  • Profile Image

    Answered by eileenjst on July 20, 2012 at 05:23 PM
    My comcast address is ejohnstone@comcast.net.
    I'm not only concerned about mine, but all the email addresses that my
    autoresponder needs to be sent to. Also, are other, non comcast, email
    providers being affected?
    Eileen
  • Profile Image

    Answered by jeanettebmz on July 20, 2012 at 05:28 PM

    Actually no, we have no other providers being reported as for the moment

  • Profile Image

    Answered by pressberg on July 20, 2012 at 05:52 PM

    Here it is:
    pressberg@comcast.net

  • Profile Image

    Answered by jeanettebmz on July 20, 2012 at 06:04 PM

    @pressberg

    Your email address is not anymore in bounce list

     

    @eileenjst

    Your email address was not in our bounce list, I replied to your concerns in your other thread

  • Profile Image

    Answered by DJPunzo on October 12, 2013 at 12:23 AM

    hi is my email on the bounce list? Bruno355@comcast.net

     

    If so can you please take it off the bounce list. How can I not have this happen again Thank you

  • Profile Image

    Answered by Cesar on October 12, 2013 at 12:37 AM

    Hello, Kindly create a new thread for your request. This is to avoid confusions to what ia already being troubleshot here. Thank you.

  • Profile Image

    Answered by DJPunzo on October 12, 2013 at 12:38 AM

    It is about the same thing though?

  • Profile Image

    Answered by joshua  on July 31, 2015 at 03:28 PM

    I can't get any emails please help
  • Profile Image
    JotForm Support

    Answered by jonathan on July 31, 2015 at 05:05 PM

    @joshua  

    I have move your question here http://www.jotform.com/answers/625341

    We will attend to it shortly.

    Thanks.

  • Profile Image

    Answered by DJPunzo on July 31, 2015 at 05:09 PM
    That's an old post

    Sent from Mailbox
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on July 31, 2015 at 05:14 PM

    Thank you for the response @ DJPunzo. It seems it was another user with email issue on Comcast.

    We will attend to them on a different thread.

     

    Regards,