Comcast addresses not getting emails

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    pressberg
    Asked on July 20, 2012 at 04:38 PM

    I have set up a email response for our survey. I have tested it with addresses for gmail, rcn and comcast. We receive the jotform emails for gmail and rcn but nothing for comcast. Any ideas what is happening?
    Thanks 

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    eileenjst
    Answered on July 20, 2012 at 04:42 PM

    I too am experiencing the same situation. Gmail 'autoresponder' emails are being delivered, but comcast autoresponders are not. They are not in the spam folder either.

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    jeanettebmz
    Answered on July 20, 2012 at 04:51 PM

    @pressberg

    Your comcast email addres was in our bounce list

    I recommend you to change on your email notification settings  your Sender -Email to noreply@jotform.com 

     

    Also, please asj Comcast to add Jotmails IP ADDRESSES  to their whitelist

    If this doesn't work please feel free to look for more assistance

    Jeanette

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    jeanettebmz
    Answered on July 20, 2012 at 04:53 PM

    @eileenjst

    Can you please provide us with the Comcast email address involved in the issue?

    thanks

    Jeanette

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    eileenjst
    Answered on July 20, 2012 at 05:23 PM
    My comcast address is ejohnstone@comcast.net.
    I'm not only concerned about mine, but all the email addresses that my
    autoresponder needs to be sent to. Also, are other, non comcast, email
    providers being affected?
    Eileen
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    jeanettebmz
    Answered on July 20, 2012 at 05:28 PM

    Actually no, we have no other providers being reported as for the moment

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    pressberg
    Answered on July 20, 2012 at 05:52 PM

    Here it is:
    pressberg@comcast.net

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    jeanettebmz
    Answered on July 20, 2012 at 06:04 PM

    @pressberg

    Your email address is not anymore in bounce list

     

    @eileenjst

    Your email address was not in our bounce list, I replied to your concerns in your other thread

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    DJPunzo
    Answered on October 12, 2013 at 12:23 AM

    hi is my email on the bounce list? Bruno355@comcast.net

     

    If so can you please take it off the bounce list. How can I not have this happen again Thank you

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    Cesar
    Answered on October 12, 2013 at 12:37 AM

    Hello, Kindly create a new thread for your request. This is to avoid confusions to what ia already being troubleshot here. Thank you.

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    DJPunzo
    Answered on October 12, 2013 at 12:38 AM

    It is about the same thing though?

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    joshua 
    Answered on July 31, 2015 at 03:28 PM

    I can't get any emails please help
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    jonathan
    Answered on July 31, 2015 at 05:05 PM

    @joshua  

    I have move your question here http://www.jotform.com/answers/625341

    We will attend to it shortly.

    Thanks.

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    DJPunzo
    Answered on July 31, 2015 at 05:09 PM
    That's an old post

    Sent from Mailbox
    ...
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    jonathan
    Answered on July 31, 2015 at 05:14 PM

    Thank you for the response @ DJPunzo. It seems it was another user with email issue on Comcast.

    We will attend to them on a different thread.

     

    Regards,