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Comcast addresses not getting emailsAsked by pressberg on July 20, 2012 at 04:38 PM
I have set up a email response for our survey. I have tested it with addresses for gmail, rcn and comcast. We receive the jotform emails for gmail and rcn but nothing for comcast. Any ideas what is happening?
I too am experiencing the same situation. Gmail 'autoresponder' emails are being delivered, but comcast autoresponders are not. They are not in the spam folder either.
Your comcast email addres was in our bounce list
I recommend you to change on your email notification settings your Sender -Email to email@example.com
Also, please asj Comcast to add Jotmails IP ADDRESSES to their whitelist
If this doesn't work please feel free to look for more assistance
Can you please provide us with the Comcast email address involved in the issue?
My comcast address is firstname.lastname@example.org.
I'm not only concerned about mine, but all the email addresses that my
autoresponder needs to be sent to. Also, are other, non comcast, email
providers being affected?
Actually no, we have no other providers being reported as for the moment
Here it is:
Your email address is not anymore in bounce list
Your email address was not in our bounce list, I replied to your concerns in your other thread
hi is my email on the bounce list? Bruno355@comcast.net
If so can you please take it off the bounce list. How can I not have this happen again Thank you
Hello, Kindly create a new thread for your request. This is to avoid confusions to what ia already being troubleshot here. Thank you.
It is about the same thing though?
I have move your question here http://www.jotform.com/answers/625341
We will attend to it shortly.
That's an old post
Sent from Mailbox
Thank you for the response @ DJPunzo. It seems it was another user with email issue on Comcast.
We will attend to them on a different thread.