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  • Profile Image

    Save Forms and Continue Later - Does not work

    Asked by dorms on May 24, 2017 at 03:49 AM

    Hey,

    I followed this guide - step by step but it does not work!

    I get a link to my email but when I click it I get a blank form without data that I entered in the past

    Welcome form:

    https://form.jotform.me/70664753202453

    Main form:

    https://form.jotform.me/63614958571466

    Thanks for the help !

     

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    JotForm Support

    Answered by Charlie on May 24, 2017 at 05:29 AM

    I presume this is the guide you are referring to: https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later? Please do review the guide again.

    Please note that this involves two forms, Form 1 will get some basic information from the user that will be used for creating the session URL. Form 2 will have the session based on the input made on Form 1, note that the data will ONLY be saved in session IF the user hits the "next" or "back" button. If you fill out form 1 and did not hit the next button, then data is not saved in the session. Also, please note that you need to use the session URL given if you want to continue filling out your form.

    I tested your form, here's my session link: https://form.jotform.me/63614958571466?session=charmie@jotform.com. You can see that I have saved data on it. 

     Also, please disable the option "Continue Forms Later":

    This option will save previous input in your form in your local browser, what may happen is that it will overwrite the text boxes in your session URL. It's best to disable this option if you are using session URLs to avoid conflict.

    I hope that helps. 

  • Profile Image

    Answered by dorms on May 24, 2017 at 08:08 AM

    Thank you !

    The problem was with the URL

    Now I have a follow-up question, how do I delete incomplete submissions ?  I tried to press DELETE but they still remain

     

     

  • Profile Image
    JotForm Support

    Answered by BJoanna on May 24, 2017 at 10:32 AM

    Considering that your latest question is not related to subject of this thread, I have moved your question to separate thread and we will provide you an answer there shortly. 

    https://www.jotform.com/answers/1153406