- bussookaaAsked on May 24, 2017 at 05:33 AM
Is there a setting with the Stripe Payment Integration whereby we can identify the product type on our bank statements?
We currently have a number of different products on one form and these are broken down on the strip payment integration.
However when we receive the payment on our bank statement our finance team have difficulty identifying the product as there is no reference number/name to relate it back to the type of product.
I've looked at the settings of the Strip Payment integration and can't seem to see anywhere where the customer can type in a reference number/name.
Any help gratefully received
Thanks in advance
- JotForm SupportcandyAnswered on May 24, 2017 at 07:21 AM
We're sorry for the inconvenience you have.
As I have checked the Stripe payments, there is a description field where the product name and quantity appear as seen below:
There is not a place that customer needs to type it. The product name has to appear in the description field automatically. There is not any reference number feature will be given to the products.
Besides, could you please send us an example screenshot of the bank statement where the product name doesn't appear?
Thanks in advance.