What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why the form can not be submitted?

    Asked by kdee1au on May 24, 2017 at 06:58 AM

    this is the second client who was unable to get the form to send. Not happy

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    JotForm Support

    Answered by candy on May 24, 2017 at 08:04 AM


    We're sorry for the inconvenience you have.

    Could you please give us a form URL that has a problem? Did you embed that form into any website? If so, please give us the website URL in order to investigate the issue further.

    Thanks in advance.

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    Answered by kdee1au on May 24, 2017 at 10:43 PM
    The above form link was sent by email from the Jotform site. Two clients
    have now been unable to get the completed form to return to me. One client
    was able to send a different form successfully but it only showed up in my
    own email, not as a submission on the jotform page.
    Kay Ritson
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    JotForm Support

    Answered by Nik_C on May 25, 2017 at 01:56 AM

    The link is actually wrong, instead of the one you used: https://www.jotform.com/build/40688137179869 you should use this one https://www.jotform.com/40688137179869. The problem is you had "build" word in the link causing your form to be in build view and not submittable.

    Here is how you can always get the direct link to your form:

    Let us know if you have any further questions.

    Thank you!