Why the form can not be submitted?

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    kdee1au
    Asked on May 24, 2017 at 06:58 AM

    this is the second client who was unable to get the form to send. Not happy

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    candy
    Answered on May 24, 2017 at 08:04 AM

    Hello,

    We're sorry for the inconvenience you have.

    Could you please give us a form URL that has a problem? Did you embed that form into any website? If so, please give us the website URL in order to investigate the issue further.

    Thanks in advance.

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    kdee1au
    Answered on May 24, 2017 at 10:43 PM
    https://www.jotform.com/build/40688137179869
    The above form link was sent by email from the Jotform site. Two clients
    have now been unable to get the completed form to return to me. One client
    was able to send a different form successfully but it only showed up in my
    own email, not as a submission on the jotform page.
    Regards
    Kay Ritson
    ...
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    Nik_C
    Answered on May 25, 2017 at 01:56 AM

    The link is actually wrong, instead of the one you used: https://www.jotform.com/build/40688137179869 you should use this one https://www.jotform.com/40688137179869. The problem is you had "build" word in the link causing your form to be in build view and not submittable.

    Here is how you can always get the direct link to your form:

    Let us know if you have any further questions.

    Thank you!